Made appointment for 18/6 at 11.30. Were not advised on entry that store would close for lunch at 12.15. Had to leave 12.15, so headed home and ordered on-line. After 8 weeks emailed to ask about order, was advised that due to a technical error, order had not been completed, email also advised certain items no longer available. Baby arrived early, so phoned sales. Staff very helpful and provided all of my order within hours for me to collect. Part of order wrong. Tried phoning but kept on hold several times for 15mins then cut off, so emailed. Asked for photographic proof of problem, supplied this immediately but heard nothing so phoned back 24 hours later and problem resolved speedily. Prices good. Great variety if stock. Service very dependent on who you happen to be speaking to/emailing.