My review is based on three criteria: Painting, project management, and cleanup. Painting -- high marks for the job. The painting is excelling and I am pleased with the results -- I would give it an "A". I was less pleased with the management process. Initially, I was told that a project manager would be assigned to my project and this person would guide me through the project. Not getting a call I phoned the office to see when that would happen as time was crucial. This went on for weeks, and still no project manager. I ultimately learned that a project manager was provided only after all paint colors were selected. If that detail would have been made clear upfront, it would have shortened my project considerably - I give this a B-. Cleanup. I have no issues with inside my condo, the crew did an excellent job of covering what needed to be protected and removing all materials once the job was done. What concerned me is that all of the trash was left in the backyard. When I discussed this with Jess he said this is covered in the contract. If so, that is on me for not reading every single word of the contract. With that said, about 8 large bags were left -- I estimate that a few of the bags weigh more than 40 pounds. This is not a home where I can put the bags on a dolly and roll them out to the curb for a trash pickup. I live on the first floor of a three-story condo and trash bins are on the second floor, meaning I am required to climb a series of stairs. To me, cleanup is or at least should be, the final process of any job. Because of this, I give an "A" for laying and removing materials from the inside of my house and a "D" for leaving the 40-pound bags of trash for me to dispose of. One last thought. It is difficult to answer the final two questions below. Most of the replies were quick and Katy did an excellent job in returning calls and providing information she could provide., so I would give her five stars. In other areas, I was less satisfied and would gladly be open to speaking about those.