Used to get great customer service with Ben. Unfortunately I think he's left... This December 2024, made and paid for an order worth over £400, it's now missing, it never arrived, I was then told twice on customer service calls that they would email me the same day with a solution etc. No emails. No order has arrived. At the moment they have my money, I have no items, and they are doing nothing to refund me or locate my items. Appalling service. Used them for years but they seem to have no loyalty to help out long term customers if issues arrive. I miss dealing with Ben, the two people I spoke to this time were both, polite, unhelpful and ABSOLUTELY uninterested in my concerns. To sum up, Predator are great if nothing goes wrong, they love taking your money and spamming you with endless email adverts... however they are totally uncaring if you have a problem or issue etc. They have a responsibility to refund my money or replace my order in full, including the bundle-gifts advertised as part of their BLACK FRIDAY promotion (a scam possibly, to drive up sales? I'm a tell-it-like-it-is person, and you can rely on my review. It's a shame when people and/or companies are disingenuous and do not behave with integrity, and customer care. Try DOLPHIN-FITNESS instead- they're very good, once you can see past their confusing website. The photos are my order, and their email saying they'd chase it up, and I have NOTHING 🤷‍♂️