The installers were efficient ,very personable, and we were content at the moment they left. However the next morning, my husband was finding difficulty opening and closing the shower. I went in to check it and the door was impossible to open. I am disabled, the reason for having the shower fitted.. if I had been naked and trapped in the shower this would have been an enormous health and safety issue. I immediately called the company.I was met with stalling, being put off, and then righteous indignation at my frustration. A young man ,we believe was a manager, was incredibly patronising,attempting to wrong foot me and telling me not to shout. He spoke over me not hearing me out, and then the line went dead. There were two other issues as well .I feel that £8000 was taken from me very quickly,and would have liked their response to me and their unfinished work to be as immediate. I would also suggest that their employees be given some proper professional development. There is a book to be available in September entitled ‘A Jungian approach, turning leaders into people’ by Laurence Barrett the head of aProfessional Development Company. I would not recommend Premier Care company . It was not the caring company that their salesman convinced us of. We feel duped.