We have had an awful experience overall with this company. The fitter pressurised my elderly parents into accepting alterations to the original plans without consulting the designer. The same fitter was shoddy not sealing edges, leaving dents and holes in panels and managing to crack the shower tray during installation. It took a lot of arguing to snag all the issues with the bathroom and the tray was only repaired, not replaced. 4 years on the pump is leaking and the repair to the tray has cracked. The plug in the sink has broken due to poor quality materials. I am still waiting on the company to come and repair the leak to the shower despite me reporting it as leaking into the downstairs room over 2 weeks ago! Customer service is awful. They do not return calls and i was just cut off after waiting 55 minutes to be connected ... for the 4th time!