Refit of bathroom to replace bath with walk-in shower. Both in our 80's. Installation done reasonably well, with some minor problems sorted afterwards. Pleased woth the overal result. HOWEVER - 4 months usage and the shower has failed, pump not working. So shower useless. Reported this to Customer Service 4 days ago, and that team has so far failed to get a fitter to come and effect a repair, or even offer me a date. Lots of excuses as to why not. Customer Service - not in my case !! Very unimpressed, and wonder why the department is called 'Customer Service'