I need a walk-in shower for my mother for whom I am now a carer. I arranged an appointment for a representative to visit my home to discuss requirements. The appointment was made for 2 pm. At 2:30 pm I was informed that the representative was running 30-40 minutes late, and that I should expect him "any time now". I waited until 3:20 pm, but no one had turned up, and I had to leave the house to attend to other matters. Returned later to find a business card through my door, but no apology or explanation for the extra delay. Will not be making another appointment. Premier Care in Bathing has thus lost good business, as I may have contracted them to install a shower in the existing bathroom, and also in an additional bathroom planned when my house extension is built. Advice to company: punctuality pays.