Absolutely outrageous experience with no empathy or care for customers. I was unable to carry out a pack of sessions worth £800 because I’ve been out of the country due to my mother’s illness. I requested a refund because I will also not be moving back to England and was ignored for 2 months! I called countless times to be told constantly that the manager was on holiday or out of the office. I finally received a copy paste email today saying they couldn’t refund me because it had been over 14 days since my purchase. It has also been more than 4 times that length since someone has updated me on the situation or answered an email. I obviously called and was told once again the manager was out of the office. AVOID AT ALL COSTS!!!!