I went to the Liverpool street clinic, and the treatment was Dermapen skin needling. The store manager said that I haven't made any appointment (the email from call center showed I will have a treatment after initial consultation); and then she asked me to come another day I said I don't live in London I came from Colchester which took me 1 hour to travel here. She said they have customer coming from Italy so Colchester is not far away given it is still in the UK...Okay let's go to the point. The said Dermapen supposed to minimize my enlarged pores, but after the treatment, my pores became larger, my muscles have shown a downward trend, because the Dr applied the skill from a downward trend rather than an upward and my chin was full of acnes, but she hasn't touched, rather emphasizing a lot on my cheeks, but my cheeks became saggy after the treatment, a lot collagen have been lost...I have never encountered with so rude manager and so unprofessional doctor to deal with Asian skin.