At the beginning, I went to try Spectra Laser at Clapham branch, booked 3 sessions. Everything was great, Cathy and Jana were professional, as well as the staff. All my appointments went well, on time and done perfectly. Then, I moved to Fulham branch, because it's closer to my work. I booked 3 sessions straight away. My first appointment didn't go how I expected it to be (like in Clapham branch). I filled in the form they gave me, and informed them that I had done 3 sessions (the same exact laser treatment) at Clapham. The laser therapist was nice, but I was so dissatisfied with how the process went. It was so quick, and I barely felt anything on my face. I could compare it because I had it done before. I went to complain, the receptionist was listening and taking it professionally. I got another appointment for a review to discuss about my complain. I saw a different laser therapist to resolve my complain. They gave me another form to fill in. I already told them I had filled one form before, but because they couldn't find my previous form, I just filled in again anyway just to get over it. On that review appointment, they agreed to give me another additional session to make up the disappointing one. So I went to the appointment they gave me for the 2nd appointment. When I got there, they told me that it was written as a review appointment, they insisted that it was for the review. I told them I had already done the review. After a bit of elaboration, finally a laser therapist took me in, but I had to wait 1 hour from the supposed to be my slot. I was pretty annoyed. And, then, my 3rd appointment, I needed to reschedule, because I got sick. When I was on the phone, the receptionist couldn't find my form, again. She told me she would call me back. I was waiting and waiting, nobody called me. So I called her, and told her that she was supposed to call me. Because I was already annoyed, I told her that Fulham branch lost my form again, she tried to defend that she didnt lose it, she just couldnt find it. Duh. Finally I got my appointment. The only appointment that went well was the last one, with Ruochen. She's very knowledgeable and helpful. She performed the laser treatment perfectly. I'd recommend the Clapham one, but not the Fulham one. I see great result at Fulham as well, but THE MANAGEMENT NEEDS A LOT OF IMPROVEMENTS. I regretted I changed to that branch.