I booked myself on the course for level 3 and due to a serious neck injury i was unable to go ahead with the course in the end. I had paid my deposit and made two finance payments while I was awaiting a decision back from the company whether or not i would get a refund after providing documentation of my injury to be taken off the course. I dealt with Ally throughout the whole process which took 5 weeks from passing over documentation to getting a answer. I have to say Ally provided excellent customer service throughout, very friendly, well mannered while still acting highly processional for the voice of Premier Global. I was kept informed with everything going on that side and if anything was to be done my side i was contacted immediately and informed of what was to be done so it was sorted out with minimal fuss and in the quickest timescale that was possible., Ally thank you very much, as i said on the phone i am very grateful for everything you did for me. I want to say to due to unfortunate circumstances my life is on hold for the time being till i can get sorted out without making myself worse off and possible causing lifelong injuries. Premier Global thank you for understanding with minimal fuss and questions and when i am fully fit i will be back in touch. Tom