Good products can't say same for the service I'm a newbie with crossbows and bought and expensive crossbow from Preppers and another item. I also sent an email asking their advice about accessories and what they would recommend for taking good care. Received zero reply. The update on dispatch was the bare minimum too. This was also the case with another company, EK Archery, both displayed that old school grudging way of doing business, that customers are somehow an annoyance and cutting into our day vs here's a person who is saying 'I have money and would like to spend more of it with you". It boggles the mind in this day and age. What makes the difference is customer service.