I am absolutely livid with the way Prestige Cars Kent has conducted their business. Their actions have demonstrated a complete lack of integrity, ethics, and professionalism. I strongly urge anyone considering doing business with this dealership to think twice before proceeding. I initially expressed interest in purchasing a car from Prestige Cars Kent, and even put down a deposit of £250 to secure my purchase. However, I was utterly appalled when I was informed that the value of the car had increased from the agreed upon price of £32,802 to a staggering £37,775. This is a blatant attempt to take advantage of customers and exploit them for financial gain. To make matters worse, I discovered that the car was priced £3,500 above the market average when I conducted a price comparison check on Auto Trader. This is a clear indication that Prestige Cars Kent is engaging in underhanded and unethical business practices. Their conduct with regards to the finance with Santander is equally reprehensible. They submitted a finance check to Santander, which was approved and signed by me, only to increase the value of the car later on. This is a complete violation of their ethical responsibilities to provide transparent and accurate pricing information to customers. When I attempted to hold them accountable for their actions, they refused to take responsibility and attempted to shift the blame onto an unknown person within their organisation. This is a clear indication of their lack of accountability and integrity. As if their previous actions weren't enough to make me frustrated, I must also address the outrageous conduct of Adam Highwood at Prestige Cars Kent. During my initial engagement with him, I sent him a link of a vehicle I was looking at from another dealership. He had the audacity to ring them and enquire about the specifications, while simultaneously throwing shade on the other dealership and degrading their pricing and professionalism. This kind of behavior is unacceptable and unprofessional. He then continued to lie to me, claiming that the car had been sold when in fact it had not. This is a blatant attempt to manipulate me into purchasing a car from Prestige Cars Kent instead, and demonstrates a complete disregard for my best interests as a customer. This kind of behavior is completely unacceptable and unprofessional. It is clear that Prestige Cars Kent and their employees will stop at nothing to make a quick profit, even if it means engaging in underhanded and unethical business practices. When I informed Adam that I was seeking legal advice from Trading Standards and the Financial Conduct Authority, he displayed even more unprofessional and unethical behavior. Rather than attempting to resolve the issue, he belittled and threatened me, throwing the name Oisin Casserley at me as if he were some kind of gangster and that I should be afraid of him. This kind of behavior is completely unacceptable and demonstrates a complete disregard for customer service and basic human decency. When I contacted Joseph Chadd, the Managing Director of Prestige Cars Kent, via email, I received no reply whatsoever. This demonstrates a complete lack of concern for customer satisfaction and highlights the complete absence of any sort of meaningful customer support from this dealership. Finally, after countless failed attempts to resolve the issue, I requested a deposit refund from Harry Foster, the Business Manager. While he expressed a desire to resolve the situation, I simply don't trust that he will actually follow through on his promise. As a supposed "goodwill gesture," the customer service department contacted me and offered me three years of warranty on the vehicle for free, but only if I paid the new price of £37,775. This is a blatant attempt to insult my intelligence, as the initial price breakdown indicated that a year's warranty was priced at £833.33. Three years of warranty should cost around £2,499.99, which would bring the grand total to £35,301.99. Their overall lack of customer service is abysmal, and their willingness to engage in unethical and exploitative business practices for their own financial gain is simply disgraceful. I cannot in good conscience recommend this dealership to anyone. If you are considering doing business with Prestige Cars Kent, I implore you to stay far, far away.