What a shambles. I purchased a BMW M4 Compition. Agreed a price for my part ex. It was done on the basis that my new car would be delivered and they would collect my part ex. When that was agreed I paid my deposit. I was told the handover department would be in touch. No I had to phone them. I then spoke to a very obnoxious woman called Emma. Who said I had to bring my part ex to them. And the deal I was offered whereby they charged me £400 for delivery was never agreed. I then managed to sell my car privately. The delivery was arranged for the Friday. Both Josh and another girl Daisy whom was ok. Told when I asked the condition of the car. I was told it is immaculate. I will come back to this at the end. Any Friday came. The delivery was on time. On inspection of the car. It had a few scratches and more swirls than a curly wurly. I was pretty stuffed as I would have been left with no transport if I refused the car. In hind sight I wish I had. I also had to phone the dealership about 30 times because they don't return calls or emails. Including the General Manager. The driver then left. I tried to tax the car off the green slip. They had somehow given me the green slip off the first owners log book not the second. Luckily after a lot of chasing they taxed it at there local post office. I still had to speak to a business manager to chase up for the receipt from the post office so I knew it had been done. He also gave me the General Managers email. Whom I contacted. And like the rest of his staff ignored me. The cost to make my m4 immaculate is £1795. The car is booked in July 8th. This company should be banned. They are by a country mile the worst car dealership I have ever dealt with. Do not buy a car off this company. Dean Harris Newcastle Date of experience: 19 June 2024