This company has single handily plunged my family into severe financial hardship!! My husband switched to their my.plan having been cold called and promised huge savings! Unfortunately he omitted to check the data cap box on registration and our two children aged 12 and 15 both went over their data allowance which has totalled almost £1000. There were no notifications sent to state they were over their allowances to either child or my husband. We contacted the company and asked for a gesture of goodwill in terms of some form of reimbursement after a human error. After days of anxious waiting they have eventually come back with a response of no refund whatsoever. Yes, the terms and conditions referenced data charges, but will no fail safe it terms a notification to highlight vast charges occurring the outcome has been financially devastating. Net result in our experience is extreme distress and devastating hardship at a time we can least afford! We were with our last mobile phone provider for the last 18 years. Seriously regret leaving the safety of a reputable company into a situation which Lacks any ethics or integrity!! Severe caution advised!!!