I have bought 9 pairs of pretty ballerina ballet flats over the years in different places. 7 have been in stand alone stores- 1 in switzerland and 6 in London stores 2 pairs were bought online. 8 pairs have been shirley designs with the elasticated trim. The elasticated trims are slack and i am unable to wera them I contacted the company and asked if they could be repaired at my own expense. They are giving me varying excuses. 1. its too difficult to repair 2. its due to wear and tear and so cant do anything about them 3. If its not within 12 months they cannot accept them for repairs. 4. They have checked my emails and I did not buy them online. This company purports to sell high quality shoes luxury shoes. I am very disappointed with them and will continue to post online and email them until something is done. Just because I cant find the receipts does not mean I did not buy these shoes. 9 pairs!! I did not steal them and I am not a charity case.