Customer service is horrendous. I placed an order on January 4th that was to be delivered on January 14th, no contact was made regarding my order being delayed. I reached out and got a generic message that I would receive a tracking update of my items (not the actual items) by February 3rd and would receive a shipping refund. A partial package was delivered on January 26th. I reached out to question where my other items were since the entire order is marked delivered. The first representative lied and said there was a second package. When I asked her to provide me the tracking number, another representative said the package was never sent and they would issue another refund instead of sending my items. This experience is my second mishap with the company out of two orders and I will not be wasting my money or time on them again.