Absolutely shocking service with terrible customer care. Next day delivery subscription is a scam! Save your £9.99. Received notifications on numerous occasions stating time of delivery, and it doesn't arrive until the day after, totalling 2 working days, not 1. Returning items is also a nightmare, especially when they arrive in 2 separate parcels with 2 returns labels which have the exact same code on, so post office will only accept one. Post Office even said this is a common problem with PLT. Today I received a parcel with NO returns label. Don't expect any sympathy or good will gestures. Boohoo provide a much better service. So disappointing!