Delivery is always late and quality is always of a low standard, sizing is off and material is commonly thin. I had an issue recently similar to others who i can see have left reviews based on plt assuming your address and then are unable to change it for you - i was advised to wait outside my old address on the other side of my city until the parcel arrived ... as a young woman within a global pandemic - preposterous. This issue was never resolved and i had to take it into my own hands - i agree that customer service is absolutely terrible and it does definitely seem they do not care about their customers. Now that i have learned of the flea rumour i feel mortified knowing their clothing has made me itchy in the past and i can confidently say i will never be ordering from here again.