At first, coming from EU, I was unsure of ordering but then I saw an official post on Pretty Little Thing's site that they are responsible for all duties and taxes. After ordering and waiting for items, 4 out of 5 of them that I received arrived completely opposite of the photo. After reaching out to their customer care service, they apologized and promised to return me customs fees (I have sent them the receipt etc.) and send me another dress as a sign of apology. I have waited a whole MONTH for that to happen and after it didn't, I have contacted them again and they started avoiding my questions and gave me nothing in the return as they promised. Worst experience from online shopping ever.