I recently ordered some items from Pretty Little Things. All of the items were too big (the vanity sizing is insane) so I initiated a return, paid the return fee and dropped to package off at my local USPS as advised by the email with my return label attached. After two weeks of waiting there was no information available on the USPS website in regard to the package I had dropped off. After calling USPS customer service and spending a hour in my local postal office where I dropped the package off (just incase it was still in the building) I was advised that USPS isn't the actual servicer, it's apparently OnTrac (via a third party named Pitney Bowes). There was no other tracking information on the label. I can't get in contact with Pitney Bowes (they only interact with their clients/PLT, not customers). The information provided when paying for my return postage was that I would have the USPS shipping my package not tis smaller and unreliable, according to customer reviews, courier service. So I call OnTrac and they advise they wouldn't have taken a PLT package because they only ship in the western region of the US. PLT is out of the UK. The shipping was misrepresented as reliable by using a USPS tracking number but knowing USPS has little to nothing to do with the actual shipping of the item. Finally I reached out to PLT to advise them of this issue was shunted around from cs rep to cs rep, every time having to repeat the reason for contacting the customer service chat. I got tired of repeating myself and started requesting a manager each time they handed me to someone new. Even after repeatedly requesting a member of management (the entire time I was being as courteous as I could manage because I did need these people's assistance) the cs reps attempted to discourage me from speaking to any one in a supervisory position by responding "They'll just tell you the same thing I did". To which I acknowledged that the cs rep I was chatting with couldn't help and that was fine, but that I would like a member of management anyway. After the fourth request (I'm now on cs rep #6) I was straight out told I would not be transferred to management and the chat was ended. They only have chat through WhatsApp available for customer service. So basically I'm out of my money and I won't get it back. It's was a huge amount only about $85, it won't break me, but the customer service call/chat center they hired was so rude that I have to mention them. On top of that their return system is convoluted and seems made to fail but cover PLT's figurative butt because they are so far removed from the actual shipping. It feels so scammy. Like they want to sell you the items but charge a fee to return them, therefore making it more likely people will just keep clothes they aren't completely happy with. On top of that they make it very difficult to track and assign accountability for a lost return. They may be an actual company but their practices are really shady. -1/10 would not recommend. If you purchase from them don't return through them. Pay for your own return shipping and just eat the costs. I'd be out of only $18 instead of nearly $90 if I had paid for my own shipping.