I am utterly disappointed by your service... actually I'm flabbergasted by your service. I recently bought a number of items from PLT specifically for a trip needed to Sweden. I ordered WELL in advance to ensure I received it on time. Firstly, some of the items did not arrive (actually they were never packed in the first place). Secondly, my address has now changed as I moved house this past weekend - but because you're 'unable to change this on your system due to restrictions', I can't get this delivered to me in time??? Sorry to break this to you, but we're in the 21st century. Technology is advanced. Operational processes are designed to counteract situations such as this one. By you just offering a refund is your easy ticket out to a problem and error YOU caused and created! Also, if you decided to respond to your queries received via your Whatsapp support line (which is an even easier way to communicate, just by the way), you would have a better response. Unfortunately here we are. PLT is a huge online brand but you're not efficient in any way. When you're in the wrong, accept it. Fix it. That's what customer support is all about.