Made an order last month. Never came on time and I was going on holiday. It apparently came in two packages. One of the packages was returned to plt the other package was left on the front porch, for anyone to see as they walk past. You let your courier leave my stuff outside what do you expect… my stuff will get stolen. Who leaves things outside. They’re not even allowed to do that. If I’m not in they should do 2 other attempts to deliver or it should be sent back to the sender. This is on Hermes own website. They’ve been holding my money for longer than a month refusing to refund me. they told me I had to get a crime reference number. The police told me that they cannot give me a crime reference number because those items were not in my possession therefore it’s not my responsibility. PLT know this because this is in the consumer rights act to ensure the goods are delivered and it’s plts responsibility to report theft and do an investigation. But they just think we’re stupid and they can keep our money. So I’m going to escalate the matter further on resolver plus my bank is involved. And I’ll get my money back. Mind you they still haven’t refunded me for the package that was returned to them.