I ordered 3 piece of items for a special occassion. The orders arrived MUCH late than expected. I returned the items as I did not need them anymore. In their website it is written 21 days is the maximum duration to process the refund. After more than a month passed, I had to e-mail them over and over and then finally received a reply that they would process my refund. I send them all 3 items, but they emailed me saying they will refund only 2 items because they didn't find the 3rd item in the package (???!!!!) They still did not send me my refund by the way. TERRIBLE COMPANY