Before you read: DO NOT ORDER FROM PRETTY LITTLE THING. DO. NOT... EVER. So, I placed an order on December 9th, I needed it for December 16th, I paid for Express shipping. At about 2 am on December 10th, I received an email saying that my order was despatched (YAY!, right? ) Long story short, contacted them after it wasn't there on the 7th day because according to the tracking number they gave me, it had not left the UK (Side note: what is the point of having a UK and US website, if you won't distribute from that country? -- I ordered from PLT- US) . I also noted their fraudulent business practices of sending out a dispatch email when it had not been, sending out tracking numbers that track nothing, etc. They said give it to the 10th day (the 20th) and then reach out. 20TH came, order did not. Reached out to them today, some lady refunded me 5 dollars for shipping for my trouble (eye roll). I then let them know that I am an attorney, and I filed complaints with the FTC, BBB for their fraudulent practices since I still was unable to track my order. They have since then notified me that the parcel got lost, and they have refunded me my full order. Honestly, this company is terrible. I left out SO MUCH of the run-around they gave me. DO NOT PURCHASE FROM THEM. IF YOU ARE HAVING TROUBLE WITH THEM IN YOU'RE IN THE US-- FILE COMPLAINTS WITH THE BETTER BUSINESS BUREAU AND THE FEDERAL TRADE COMMISSION.