Love the clothes, the customer service is shocking though. I placed an order in early December for the guaranteed to be here by Christmas offer. On top of that I did express tracked shipping to ensure I would get my items. The first problem was the tracking number, completely did not work and completely wrong but I thought no worries I'll get an update when they were going to deliver it the day of. The Friday before Christmas rolls around and whilst I was at work I got a message stating the my parcel was to be delivered that day so I thought amazing right on time. Wrong. The parcel was a 'signature required' parcel and instead their couriers decided to leave it at the front door where it was then stolen. How do I know this you may ask? Because there were 2 parcels, one containing clothes and the other containing a singular pair of earrings. Guess which was at the door, the earrings. Contacted the courier they have no clue as they said on their end it was never dropped off and I said well I can assure you I've got one parcel here and no one signed as we were all at work so it was just dumped there. I then contacted the company who were completely shocking. They messed me around for days, in the end I had to submit a statutory declaration saying I never received the parcel and I had asked for compensation. They stated, and I have this in writing, that they would provide me a 50% REFUND on a second order. I refused to do that until I got my first order refunded. So already we are at about 3 weeks with no order and no clothes. Today (01/01/2018) I placed the order, used the discount code as I did the first order and once placed contacted them to state that I've processed the order so please can I have the 50% refund as stated. Basically in summary they're not honouring that because I used a discount code even though the initial interaction never stated this clause. Overall I'm completely angry, there's no contact number they refuse to call me and everything is online. I'm honestly considering legal action but have no idea where to start. I had been ordering off them for about a year and massive $500 orders at that so to be treated this way has completely put me off this company. They're all con artists never again, I would never recommend this company and genuinely I used to be such a strong supporter.