Lost my package and lied about it! Where do I start with this company, seriously. They lost my package worth over €120, I was unable to track my package for days and kept contacting them via Twitter and they continued to say the package was in transit and not lost - also a different girl replies to every message which is really annoying. Finally 11 days later I contacted the shipment company they said they never received the package from pretty little things so I contacted them and told them this and the day before I'm meant to go on holiday with all my new clothes they tell me the package is lost and this never happens and they have refunded me. That's it, nothing else. No let me resend out your package with next day delivery, just here's your money back. CYA. Awful experience and so time-consuming.