PLT SEEMS TEMPTING, BUT DON’T DO IT. *PLEASE READ!!*
Where do I begin?! For starters, I had SO many failures trying to place my order. (I’m talking about fifteen attempts on DIFFERENT DEVICES.) For whatever reason, they weren’t accepting my credit card and I should’ve taken that as a sign to NOT buy with PLT, but I was really in love with their products. (Or so I THOUGHT.)
I hate paying for shipping but they left me no choice. I figured I’d love my products when they came in—yeah, NO. They are NOT as pictured as online. Pictures are super photoshopped, making the products look like a color that they’re NOT.
Quality is cheaply made; the seaming on everything is so uneven.
When refunding for my shipping to ship my return, they somehow did it so that my bank charged me $15 as a fee. THAT FEE IS MORE THAN WHAT I ACTUALLY PAID TO SHIP BACK MY ITEMS. And this is NOT my bank’s fault!
So the reason I got charged for that deposit? Because PLT WIRELY refunds and most banks charge for wired refunds when it’s INTERNATIONAL. PLT is based in the UK. And get this—THEY DON’T JUST REFUND IT ALL AT ONCE, BUT SEPARATELY. $15 for each time they tried to do a wired deposit… Absolutely STUPID. Please BEWARE!!!
When I went to clarify that I needed my refunds to be electronically to avoid fees, PLT’s customer service kept telling me things that didn’t even resolve or answer my concerns. I was offended. They were talking to me like if I was stupid because their answers had NOTHING to do with what I was saying. It got to the point where they even dared to IGNORE my messages and chose not to reach back to me. WHO IGNORES THEIR CUSTOMERS?! PRETTYLITTLETHING DOES!
For a first experience with this brand, I am LIVID. All that fake promotions with celebrities on Instagram and glamorous promotions is a bunch of GARBAGE. PLT will NOT be getting any more of my money or time and I hope this review helps you guys choose wisely when deciding whether or not to shop with this brand. I wish someone would have told me how DIFFICULT the company was because I would have never even bothered.
PLT, thank you for wasting my time, my money and fooling me into believing your products are as pretty as they seem. NEVER AGAIN.
6 years ago
PrettyLittleThing.com has a
2.6
average rating
from
2,341
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.