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Ashley
I’m extremely disappointed in how my order was handled. I ordered my dresses over a month ago. They sent the wrong size and you would think customer service would be more than helpful with express shipping my order to correct the issue just like any other vendor would. For example, fashion novo offers 2 day shipping. If it’s longer than two days or if any issues were to occur, they will send you a REALLY nice coupon to use on your next order along with reaching out to let you know what happened so you’re not sitting around, twirling your thumbs not knowing what in the heck is going on. But no. They weren’t. Not at the least bit. I found out myself. I had to reorder myself. Ship the wrong order back. And hope and pray that my new order would arrive on time. I have two events this weekend that I ordered them for. I was assured by customer service that they would arrive on time. So when the day came that my order would arrive.... it didn’t. I contacted CS again and they stated it would come two days later. Which would be today, the day of event number 1. Checked the mail. And of course my order was not delivered. I’m livid! If I were a celebrity like the Jenner’s or the Kardashian’s, CS would have bent over backwards to correct the issue. But instead they were like, 🤷🏼‍♀️ sorry about your luck ✌🏼.
6 years ago
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PrettyLittleThing.com has a 2.6 average rating from 2,341 reviews

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