Even though the items on the site are cute PLT has a few issues. (1) The sizing can be quite off at times even for the same item. I ordered the exact same dress during the same order if different colours and even though both dresses said the same size one dress was smaller. (2) The time from order to ship vary so much. One order the things didn't for days to a week, another order things shipped in 3 days and one order I couldn' even tell when the shipment was made it was just in pending even every I received my items. (3) Customer service is trash. Regarding a return issue I had, there was no consistency is reps, I was constantly repeating my issue and following up even though all communication was done via email.... like scroll down and read!!! I kept getting different answers when I did get any answers and that process took about 2 weeks I believe. And they have no phone number so you can't call and get immediate assistance or clarify without wasting time. (4) Their return process sucks. They make you pay via eParcel but have no way of tracking return status online. They don't keep the label that they make you on file. And when a package gets lost they refuse to help or even look up the package tracking. I waited patiently for a return update for about 6-7weeks and when I followed up they did nothing, not even a courtesy. You can clearly see on my account I've only made 2 orders and this is my first return..they provided no assistance.