To say the least this is the worst company Iv orderd from online inregards to getting a refund on a dress I returned 6weeks ago now. I done everything asked of me on the returns slip and at the drop of bin at my local Asda and no matter how many times Iv emailed them explaining my return purchase the date and time! I still get someone different emailing me back with a different answer saying sorry we haven't reciev it yet please allow another 21. Days for you refund!! I'm sorry but this is not acceptable ladys be aware when you order from this site if what you get is not what it seems and you send it back you will struggle very much to get your returns refunded! This company Pretty Little Thing has now given me no faith in ordering online due to how they have handled my returns order Iv paid for a dress I no longer have and although it may not seem much but I'm now £30.00 out of pocket.. Just given you all a heads up please think twice before you order from this company as they are no more than con artist.