I ordered items on the 29th of October to receive next day delivery for the 30th, it did not arrive. I was refunded the £5.99 which I was grateful for. The tracking stopped updating on the 30th I was told to wait 3-5 days to see if it arrives although the tracking has not changed since the 29th and no one can look into it to see where or how the item is lost. I asked them if they can just resend the order out to me if it is lost they said they are unable to do that. I’ve waited 5 more days and they said wait another day to see if it arrives and then I will have to wait up to 5 days for a refund. It was next day delivery so surely it should be found somewhere by now. I really needed these two dresses for birthday and event plans and I thought highly of plt before but the customer service has been awful with generic automated replies there is also no way of locating the parcel. They have forgot that they have had the money out of my account since the 29th but I have not received anything or got a clear answer on what is happening at all.