Never buy from this company, total scam. I placed an order and returned the items as poor quality. I received an email confirming a refund only to see just one of the two items I returned in the same package at the same time listed. I contacted customer services & have been playing cat and mouse ever since. Unfortunately ( & this is my bad) my proof of postage got thrown away at my local car place when I was having it cleaned, however they won't accept that the proof of postage is the fact that they received it because the emailed me saying they'd received it - boom, what more proof of postage do I need than them actually receiving the parcel!!!!!!????
Presumably they've restocked the item I've paid for but not been refunded for. What's more despite the email saying I was being refunded for just one of the items in my return I've yet to see the refund in my account. I'll stick with my usual ASOS & Boohoo online shopping in future as their returns procedures are a million times better. Only wish I'd googled reviews of the website before I bought from them. Oh i also paid for next day delivery & this didn't happen, took about 3 days.
6 years ago
PrettyLittleThing.com has a
2.6
average rating
from
2,341
reviews
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