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Jesse
I ordered a two piece pajama set in a size small according to the size guide a size small is a size 2/4. I paid an extra $15 for express shipping because I need this item for a photoshoot on sunday (it is Wednesday). When the packages arrived I received a size 6!!!! After countless messages on Instagram going back and forth about this issue the company finally accepted that it was there mistake! Now, even after acknowledging that they sent me the wrong size, the company is refusing to send me my correct size. They are blaming there “Black Friday sales” for the reason why they can’t send me my correct size but there sales have nothing to do with the fact that they messed up my order. Now I am days away from my photoshoot and have no outfit to wear. This company would do anything to save there money instead of valuing customer service. I am extremely outraged and will never be shopping here again!!! SAVE YOUR MONEY! Do not waste your time because if anything is wrong with your order even though it’s the companies fault they will not do anything to help resolve the issue!!!
6 years ago
PrettyLittleThing.com has a 2.6 average rating from 2,341 reviews

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Alice, Customer Support

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