ered some make up. Very late delivery which I can understand at Christmas but no apologies or communication. Order finally arrived and the entire eye shadow palettte was smashed. Very little communication from supposed customer service. No telephone number to call. Requested photos which were sent 4 times. No apology. Refused to replace it even though it was a present for my daughter Disgusting. I understand that things go wrong in the customer journey but the attitude and response can make or break the experience. The attitude of your customer service team is a disgrace.