Pretty Little Thing is a scam! I placed an order and returned some items -- one of them arrived faulty (broken zip) and others were unsuitable. It took me 6 MONTHS to get my money back! It's a very long story and took a LOT of back and forth, but here are the major takeaways from this experience and what you need to consider before ordering from Pretty Little Thing: 1. They don't refund you (unless you really hound them and threaten to take it public, like I did). If you read their terms and conditions, the wording is deliberately vague when it comes to refunds. They *NEVER* use the word "refund" in the language under T&C, only "process". This is done on purpose ... so you can't take it down the legal route if need be. 2. They don't pay for returns. The money you pay to return items to them is out of your own pocket. They say they will refund items that are faulty, but not others (e.g. stuff you don't end up wanting). It seems like a fair enough policy until you end up sending a package containing both faulty item(s) as well as items you don't want. If you do that, they will use their BS policy as an excuse to say they won't refund you for any of it. 3. The materials are sub-par. There's a reason why most things on there are so cheap. This is because these clothes just aren't supposed to be worn for very long -- maybe 1 or 2 outings. Don't expect a great fit, or great quality. If you want to wear your dress on 1 or 2 nights out, that's pretty much all the time the dress will last. I have a dress from PLT where a button popped off the first time I tried it on after it arrived. 4. If you don't need to return stuff, don't need a refund, don't have a problem with the material or fit -- it will be fine. I had ordered from PLT numerous times prior to the big fallout when they refused to refund my items nor my shipping costs. I didn't need anything returned so everything was actually fine. It's up to you to decide how much you want to order something with basically zero protection of your consumer rights.