NO REFUNDS GIVEN!!!!!!!
I generally do not leave complaints or reviews however in this case I found it extremely necessary. I ordered from Pretty Little Things back in September of 2018, after receiving my package I noticed that my items were not sized correctly (partially my fault) and I needed to return the items. I immediately opted to return the items for a refund. I followed the return steps exactly as outline and this is where the issues started to arise.
I was notified through my account that the items that I returned were received by the company and that I should expect my refund to be processed to my account. I waited a full 30+ days with no record of refund to my account. I reached out to PLT on November 16 2018 about the status of my refund and they emailed me back on November 18th 2018 and informed me that my refund would be processed in " 5 working days". I waited and waited, after 2 full weeks and no refund I emailed them again on December 18th 2018 to inquire about the refund; they responded the same day apologizing and assured me that I would receive my refund within "5 working days". After an additional week or so with NO REFUND posted to my account, I proceeded to email them again on January 4th 2019 and I am still awaiting a response.
To make a long story short, I STILL HAVE NOT RECEIVED MY REFUND and the company has CONFIRMED that they have received their items. This is so FRUSTRATING to have completed the return and after 7 months still have not received a refund for the items. I would be hesitant about ordering from this company, because you may not be able to return your items for a REFUND.
5 years ago
PrettyLittleThing.com has a
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