So I ordered from them back in March ( I ordered the wrong size because I did not know that in the us on the mobile app the sizes are already us sizes ) so I sent them a message asking if I could get an exchange on the new size. They responded stating that since it was my fault they could not exchange or refund my shipping cost and I would have to rebuy the shoes again in my correct size. Get this , my correct size magically happened to be sold out so I reordered the boots a size up in a 9 , I paid to ship the return ones back and reordered the 9 well I get the 9 and it’s a completely different shoe , so I go back on the site and look at the shoes I know I reordered and guess what ( the size 8 is in stock again) so I write them again and ask them what is the deal and do they actually have an 8 in stock because clearly I got sent the wrong shoe . They responded with yes the uk 6 is a us 8 and you would have to reorder them in an 8 . Funny thing is I went back on the site cause I was actually gonna shop with them again for the THIRD TIME !!! but again the 8 was sold out again just like that . Leaving me to feel like had I not said anything to them the sizes would’ve been available but whenever I tried to get a resolution my size would disappear after I’ve sent a concern email At this point I’m livid because not only did I spend 100+ $ with them I also had to pay for my own shipping was never refunded my shipping since I’m in the US and on top of that you can never communicate with the same person in customer service it’s always some one different with a sorry response leaving you as the customer more livid and stupid for even trusting this site. You can’t even request a manager because there is no actual phone number to get anyone on the phone. Because they don’t care about your concerns and they never resolve anything for you other then we’re sorry but we don’t do full refunds or exchanges so you need to spend more money with us. I have yet to get any acknowledgement on their behalf about my issue . Needless to say I will never shop with them again. Idk why even sell in the US when you can’t resplve anything for ppl in the US. I used to work in customer service and pretty little thing provides everything BUT actual customer service. I will attach photos below . The first pair are the size 4 and the second pair are the shoes they sent to me after instructing that I reorder them in the first place Does anybody know if the business bureau ppl can handle isssues from overseas ?