PLT is hit and miss. Orders I have placed usually arrive quite promptly and the clothes are usually ok for a few wears. This site is really good for going out dresses and festival wear and things that you dont have a lot of traffic in and out the washing machine as the clothes get tatty quickly (due to mediocre quality). Returns take ages to process to your bank if you want your money back dont bother trying to exchange or do anything complicated just send it back and re order (it takes too long to get a response for anything complicated and by the time someone actually replies your opportunity to return has gone). Other than the returns I have found PLT to be exactly what it says on the tin, its marketed towards teens and young girls and I find it good for this as its quite reasonably priced.