NEVER shopping here again!!!! After being a regular customer of pretty little thing I decided to go online and order myself a nice new outfit for an event...to my dismay that nice new outfit didn’t actually arrive. It’s okay though because I had pretty good confidence in the PLT customer service team, so I took to WhatsApp because I discovered they don’t actually have a customer service number???? So if you want an immediate reply you can forget about that. HOWEVER this so called team was made up of about thousands of people, meaning I was receiving a different individual reply from every message that I sent. Starting from the morning I spoke to Foysol who asked for the order number, Clark who told me there was a slight delay (barring in mind I paid £7.99 next day delivery and DHL the courier that they use is completely useless as because their expected delivery for ‘next day’ is 6pm till 10pm?? And just says ‘in progress’ the whole time, oh sorry I forgot to mention they don’t have a customer service number either, only DHL express who won’t actually help you because they claim they are nothing to do with DHL, so both companies combined have no form of contact via telephone. From this I was then passed onto Kay who had the audacity to ask me to leave her A NICE Trustpilot review after still not receiving my nice new outfit, after still not being updated I then spoke to Leah who then told me that it had been delivered? I was so pleased I went to check with my concierge!! Who told me they had no deliveries! Where was my nice new outfit??? I went back to the chat and told them that was a lie, Leah then said sorry there was some confusion and it says on their end that it has been received. At this point I had given up but Hamza then popped up and offered me a phone call (FINALLY) I asked them to speak to my boyfriend and gave them his number with my permission on the chat and was told that was fine, mani then pops back up and says they cannot do this because it’s my account, Then here comes Hakim and says he will schedule another call for me when I’ve finished work, I asked for one at 7pm Then Asha confirmed this, when I was finally home i didn’t receive one during the requested time frame, 12 minutes later Sean finally phoned me on a no caller ID number and offers me a refund or the option to reorder via Hermes this time instead of DHL who caused this issue in the first place, well.. I’m still waiting on my nice new outfit and can’t even track it on PLTs website as it says error every time. May I also suggest that the team stops putting love hearts after every response because when you’re frustrated it makes you even more wound up. This company is so quick to take your money but when your items don’t arrive it takes a whole day to chase someone and actually speak with them. Why don’t they have a human voice to speak to like any other company e.g Asos? Something rather dodgy about that. This is to be continued as I’m still waiting to receive... UPDATE * I have now just been informed by Nikki via WhatsApp that my delivery is not coming With DHL (where the website keeps taking me) and is coming by city sprint? Between 6pm and 10pm now apparently which is not what I was TOLD. Nikki then says ‘as you can clearly see on the tracking it says your delivery is coming between 6pm-10pm’ now just becoming more unhelpful and stating the obvious. The whole point is I’ve been MISINFORMED again. I wipe my hands with this company as they tell lies, avoid them if you can, scrap the nice outfit, I just want my money back.