For the most part, I'm pretty happy with what I get from PLT. The fact there is yearly next day shipping on unlimited orders for 10 pounds, accompanied by free returns is pretty phenomenal. You have to give these guys credit for keeping the business model sustainable. On the flip side, is every piece of clothing a winner? Not at all. I've received some real turkeys but the other half of it is pretty cute, and I keep that stuff. Keep in mind there is no hassle in returning what you've bought, and refunds are stupid quick. If you keep the expectation realistic here, you really can't complain. The dress doesn't fit? So what... take an educated guess, order three, return the ones that don't fit right for free. Easy. I'll be renewing my royalty this year, for sure.