I purchased 2 Maxi Dresses from Pretty Little thing. They came quickly (on time). I opened them and the first "Maxi" dress turned out to be a VERY short mini dress of some kind. Couldn't have been further from the picture (Deemed it must be entirely the wrong item). The second Maxi dress was meant to be a cold shoulder, with a leg split with lace. I found the lace split was on the back of the dress rather than the front and the head opening of the dress was stitched together so I was unable to put the dress on. Customer service was good, they got back to me very quickly but only refunded the cost of the order and left me with 2 useless dresses and having to order more from other sites.