This was my first time ordering from PrettyLittleThing.com The online experience was over all pretty easy (except for my own indecisiveness on which colour dress I wanted as the dress I ordered came in 2 colours). For the most part, the dress does look the same as is in the pictures on the site and it helped knowing the models height to compare to my own for sizing. The sizing fit as the sizing chart said so there was no issues there. The quality of the specific dress I ordered is not the best - I did not expect it to be of top quality for the price I paid however for a black dress I was surprised it is see through. The style is very cute so I got a black liner for it and problem solved. I just hope maybe going forward they add liners to some of the thinner material items - would happily pay extra for it :) It arrived within about a week (I live in Canada) which was way earlier then the original delivery quote - so that was a nice surprise. The package it came in was pretty as well. The moral of the story here is PrettyLittleThings offer cute pieces for cheap prices - you pay for what you get so maybe other items are of better quality but if the price for the item seems to good to be true - don't expect the best quality. I would order again from them.