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Sarah
I used to be a fan of PLT but things have gone way downhill. Their quality control is non-existent now and the items are so cheap and not worth the price. The sizing for each item is completely different and unpredictable so it's honestly a gamble if the item you're buying will actually fit. The pictures are misleading, and I can't even count how many times I've gotten something that is a completely different color or fit than on the website or something that is super see-through. I've bought so many things from them over the years and it's russian roulette whether you get the correct item, the item fits and looks like the pictures on the site, and if your customer service rep is nice when they make a mistake. They increase the shipping price recently and I've been paying for shipping only to have to return all or most of the items. One time, one of my packages came as just an empty box LOL. At least make shipping and returns free if you're not investing in quality control. Now that they're more popular and trendy it seems like all they care about is pumping out new trendy items and don't care about their customers or the products they're making. You can find so many reviews online about the ridiculous mistakes they're making with customer orders. I see why they don't have reviews on their website now. Just save your money, it's not worth it.
4 years ago
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PrettyLittleThing.com has a 2.6 average rating from 2,341 reviews

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