So, I ordered an item for a friend's birthday on Sunday night, paid next working day delivery, was meant to arrive on Tuesday. (Her Birthday was Thursday). The order was delayed on Tuesday, so I emailed to ask for a refund of my delivery. No response. Then on Wednesday the tracking info said it was damaged, I emailed again asking if they could get a replacement out before 9am on Thursday. No response. I had to find a replacement present in the meantime. I messaged through Instagram as a final ditch attempt to contact them, as clearly emails at too difficult. All I got in return was a message to say their Instagram account doesn’t handle customer service enquires. Will I ever get a refund. Who knows? Maybe order from this company if you don’t need something in a rush?