I absolutely love PLT, but I won’t be shopping with the brand anymore until you change from Hermes to another delivery service that’s reliable (Royal Mail, DPD, anything other than Hermes!) The amount of times that my parcel has been thrown in the bin as a “safe place”, delivered late, or not at all is a laughable. The last straw was when I ordered a pair of heels to go with an outfit for next day delivery for my boyfriends birthday and of course it did not arrive the next day so I had to pick something else from my wardrobe to wear. If customers are paying for delivery then they should get the delivery they PAID for. Again nothing about the brand I do love PLT but I’ll just be shopping with other shops which have reliable delivery services.