I have ordered twice from them but still haven't received my orders. They had been tracked to my home using Australia post. I got emails from them stating the packages had been left in safe place near my home. But both times I searched around my premises, the parcels were nowhere to be seen. Taken into consideration covid and the like. I have ordered things from China that's arrived much quicker. I have my doubts about this company. Among many internet scams these days they fly under the guise of a reputable company name. They sell much wanted items for discount prices etc. But despite my bad luck, I will say I'm happy with Customer service. PLT customer service have been very prompt with their email process. They have answered all my emails diligently. I'm still waiting for this to be resolved. Hopefully I actually do receive my tracksuits which I really need. (Stage 4 covid restrictions in my state.) No negative towards Pretty Little Thing. I see it's a UK company. I've dealt with BooHoo & it's the same thing. They are just trying to run a business. Consumers don't really don't appreciate just what goes into running a business. I just thought I'd share my experience & thoughts.