I wanted to share my recent experience from your restaurant which was unfortunately quite disappointing. My friends and I visited for a nice evening out, hopping to enjoy some good food and drinks. When we came in we were welcomed by one (polish lady I don't know her name) but she was very nice and smiling and gave us a table. Then we were greeted by a woman named Donita, who began by asking for our ID's to verify our ages(when we asked for Aperol). I am 33 years old and am presented my ID, but my friend who is also 33, didn't have hers with her. She showed Donita a picture of her passport on her phone, which clearly displayed her photo and age as proof. But Donita still refuse to serve her Aperol.. We all were taken aback by this situation and we left this please as we were simple looking forward to relaxed evening out. We are well -presented, responsible adults, and we felt uncomfortable and disappointed by the refusal to serve us, especially when we both provided acceptable proof of age. (For some reason that woman just didn't want to serve us) because she just could act different.. It never happened to us before. Because of this experience , I don't think We will be returning to your restaurant in the future. Sometimes just one person and on situation may change everything. It's frustrating when service staff like this Lady, make such interactions unpleasant, and is certainly discourages us from returning. I believe that a bit more understanding and flexibility could have turned the situation into a positive experience.
2 months ago
Prezzo Leicester Meridian, Leicestershire has a
2.9
average rating
from
10
reviews
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