My daughter won a £5 voucher from McDonald’s monopoly to spend on prezzybox. She was extremely excited and picked something right away. Several days after the order was placed, paid and accepted, I received an email saying it was cancelled as they could not post to Northern Ireland.
Firstly, Northern Ireland is still very much part of the UK. On a good day I can see Scotland. I could get on a boat as a foot passenger for £10 and be in Scotland in 2 hours. Without so much as showing any identification. Whilst Brexit may be quoted as “the issue”, it feels more like an excuse.
Secondly. Brexit is not new. Therefore if there is some major reason why a £13 alarm clock can’t be posted WITHIN the UK. Would it not be prudent to tell me before taking my money?
Thirdly. Whilst your customer care, kindly told me I am getting a refund. And even provided me with a £7.50 off my next order. I am baffled as to how that works, considering that even though I am very much a UK citizen, my postcode seems to discriminate against me using my compensation.
Sadly, so as not to disappoint my daughter, I found the same item, cheaper on Amazon, and had it delivered within a day.
p.s. I love how you advertise “now shipping worldwide”. I’m certain though that the 1 million UK citizens in Northern Ireland would rather you could post us something here, rather than demonstrate your ability to ship to the United Arab Emirates.
3 years ago
Prezzybox has a
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