Placed an order for 1 item, and paid a pricey £7.99 for "Guaranteed next-day delivery" as the item was needed ASAP for a relative's birthday in only a few days time. Three days have gone by, and I haven't even had an "item has been despatched" email. I therefore have had no tracking number whatsoever. This is really unacceptable - a company should not be able to charge customers £7.99 for "Guaranteed" next-day delivery and then have such significant delays. Even if the delay is the courier's fault (I know that Evri, which I believe Prezzybox use for express delivery, has issued apologies for a huge number of delays in their parcel deliveries), Prezzybox should NOT be offering a service described as "Guaranteed" next day-delivery if the company is well aware of significant courier delays. There was no disclaimer about sucy delays, and Prezzybox was quite happy for me to place my order whilst letting me pay extra for very pricey express delivery despite the fact they must have known that there were significant delays and that "Guaranteed next-day delivery" was impossible to fulfill. It seems to me like a real lack of transparency and honesty from Prezzybox. I can only conclude that they care more about capitalising on the December boost in purchases (due to it being almost Christmas) than looking after their customers and preventing disappointment by being honest and transparent. I will never be using Prezzybox again, and I will be requesting a refund for falsely advertised express delivery. I will also be highlighting this issue with consumer watchdogs.